Conflict
by William Ury
Ury describes ten practical roles that we can play every day to prevent destructive conflict and proposes an alternative – the Third Side – to transform our daily battles into creative conflict and cooperation.
by Lucy Leu
A great resource for individuals, group practice, and teachers to help put effective skills into practice to connect with others on a new, more positive, and healthy level.
The Conflict Resolution Toolbox: Models & Maps for Analyzing, Diagnosing, and Resolving Conflict
by Gary T. Furlong
This toolbox provides eight different models for dealing with conflict situations. It connects together theory and practice to analyze, diagnose, and resolve conflict.
The Dynamics of Conflict: A Guide to Engagement and Intervention (second edition)
by Bernard Mayer
This book bridges the gap between theory and practice, and explores four key concepts: interactional dynamics, system dynamics, culture and conflict, and conflict management.
Solving Tough Problems: An Open Way of Talking, Listening, and Creating New Realities
by Adam Kahane
With Kahane’s experiences on working on some of the toughest problems in the world, he shares his insights on how to create environments where creative, new, innovative solutions can emerge and be implemented.
Working it Out at Work: Understanding Attitudes and Building Relationships
by Julie Hay
This book explains the complexities of work relationships and provides frameworks for developing awareness and confidence.
by Jay Heinrichs
This includes techniques and strategies from different professors of life, including Cicero’s three step strategy for moving an audience to action, to contemporary methods such as politicians’ use of “code” language to appeal to certain groups.
Crucial Conversations: Tools for talking when stakes are high (updated second edition)
by Patterson, Grenny, McMillan, Switzler
Crucial Conversations provides tools for communication in high-pressured situations, and how to transform anger and hurt feelings into powerful dialogue.
Becoming a Conflict Competent Leader: How You and Your Organization can manage conflict effectively
by Craig Runde and Tim Flanagan
This book combines research, conceptual models, and practitioner experience that highlight core conflict competencies and the importance for leaders to develop skills that will help their employees and organizations to deal with conflict.